Frequently Asked Questions (FAQs)
Returns & Refunds. You can return certain products, up to 5 days from the date of delivery by sending a request to tbasics11@gmail.com or call our number
+91 9599310077.
Shipping & Orders
Once you have placed your order, you should receive an email confirmation with your Order Id.
We normally ship all orders within 15 business days, but there might be a slight delay in shipment depending upon your order customization or in the case of some unavoidable circumstances. Final delivery time will vary based on your location.
It usually takes 15-20 business days for your order to get delivered. But the delivery time may vary depending on your order customization and location.
We offer free delivery for all orders over ₹2,000. And for every order under that, amount of ₹150 will be charged.
An Email containing your Tracking Id and details of the service provider is sent to you after the order is shipped. If you can’t find the tracking information in your email, or if you have any other questions related to tracking, reach out to us on tbasics11@gmail.com or contact us on 9599310077. They will be glad to assist you and provide the necessary information.
If some part of your order is missing, it’s possible that it could have been sent in more than one parcel, due to the large size of your order. In this case, you will receive one dispatch email per parcel. If you have only received one dispatch email and haven’t received all of your items, please contact us within 7 days.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to update your order in time. If your order has not been shipped, please reach out to us at tbasics11@gmail.com or contact us on9599310077 with your details. Kindly note that we cannot guarantee that the change will be made as the order may have been already processed.
Gift wrap option is available for all products. An additional amount of ₹75 will be charged.
In case you receive a damaged product, please capture an unboxing video for evidence and reach out to us on tbasics11@gmail.com and we will resolve the issue ASAP.
Returns & Exchange
You can return certain products up to 5 days from the date of delivery. You can send a request to tbasics11@gmail.com or call our number 9599310077. The returned product should be in its original packaging and in the same unused condition as received.
You can only return items that are damaged/defective. You will need to inform us of any damages/defects within 24 hours of delivery of the product, in order to receive the replacement.
Reverse pickup is not available on any items, you will have to ship the item back to our address.
Please mail the item(s) to the address below. Do remember to mention your Order ID and Contact Number. RDC, Ghaziabad, Uttar Pradesh Contact Number – 9599310077
In any circumstance if your parcel gets returned back to us by the company, lets say because the customer’s phone was not reachable, you’ll have to pay the shipping amount again for us to reship it to you.
Replacement will be shipped after the original item has been received, subject to the following conditions:
1.The item(s) should be unused, unsoiled and unwashed.
2.The package should have the original packaging.
They should be returned within 7 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
You can only exchange your item if it is damaged/defective within 5 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
We do not refund money even if the item(s) is damaged/defective. We only exchange the product.
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